Terms & Conditions and Service Agreement

Acceptance and Agreement

By approving the estimate (electronically or by signature), paying the deposit, or allowing work to begin, the client ("Client") agrees to these Terms & Conditions (the "Agreement") with Sudz & Stripes Premier Property Services ("Contractor"). The Agreement takes effect on the earliest of those events and, together with the accepted estimate, is the entire contract for the work. If the estimate and these Terms conflict, the estimate controls on price, scope and dates, and these Terms control on everything else.

1. Scope of Work and Estimate

Contractor performs only the services listed in the accepted estimate, at the service address Client provided.

Changes to scope. Anything not listed in the estimate is extra and needs a change order. A text, email or signed estimate from Client counts as a change order. Extras may change the price and the schedule.
Site conditions. Estimates rely on the measurements, photos and details available when we quote. If the actual site differs (more roofline, a second story, hidden obstacles), Contractor may revise the price before work begins. Client may accept the revision or cancel with a full deposit refund.
Estimate validity. Estimates are valid for 14 days unless stated otherwise. Pricing and availability are not held until the deposit is paid.

2. Payment Terms

Deposit. A 50% deposit is due when the estimate is accepted. It reserves your install date, our labor and your materials. It is non-refundable except as stated in Section 5.
Balance. The remaining 50% is due on the day the work is completed. Payment is made through the invoice or payment link we send.
Late payment. If the balance is not paid within 3 calendar days after completion, a one-time late fee of 5% of the unpaid balance applies. After that, interest accrues on the unpaid balance at the lesser of 1.5% per month or the maximum rate Missouri law allows.
Returned or failed payments. Client pays any bank fees we incur, plus a $35 handling fee, to the extent the law permits.
Collections. Accounts more than 15 days overdue may be sent to collections. Client is responsible for reasonable collection costs and attorney fees, to the extent the law permits.
Disputes. A disagreement about part of an invoice does not excuse payment of the undisputed amount on time.

3. Scheduling, Weather and Delays

Dates and arrival windows are targets, not guarantees. We route jobs by area and may change the order of work within a day or week.

Weather and safety. Rain, ice, snow, wind and unsafe roof conditions can delay or interrupt work. Contractor will reschedule in good faith.
Other causes. Equipment problems, supply delays, illness, and earlier jobs running long can also move a date.
No holiday guarantee. Contractor does not guarantee completion by any holiday or event, and is not liable for delay damages, including lost enjoyment or event costs.
If we cannot perform. If Contractor cannot complete the work within the season, the deposit is refunded under Section 5.

4. Site Access and Customer Responsibilities

Client agrees to the following for every visit.

Access. Provide unlocked gates, a clear path to the work area, and working outdoor electric and water sources.
Disclosure. Tell Contractor before work begins about hidden or underground items (irrigation lines, pet fences, wiring, septic, landscape lighting), known roof, gutter, soffit, siding or trim damage, brittle shingles, past leaks, and any HOA rules or approvals. Client is responsible for obtaining HOA approval.
Work area. Keep pets and children away from the work area, and move vehicles, furniture and valuables out of it. Contractor is not responsible for items left in the work area.
Unsafe conditions. Contractor may skip or stop any work it judges unsafe (ice, wet roofs, steep or damaged surfaces). Contractor will adjust the price for work it did not perform.
Failed access fee. If Contractor cannot perform on the scheduled day because access, power or safe conditions are missing, a $75 rescheduling fee may apply.

5. Cancellation and Refunds

How to cancel. Either party may cancel with at least 72 hours' written notice before the scheduled work. A text or email counts as written notice.
Deposit. The deposit reserves a scheduled slot, labor and materials, and Contractor turns away other bookings to hold it. The parties agree the deposit is a reasonable estimate of the damages a cancellation causes, which are difficult to calculate, and is not a penalty. If Client cancels, Contractor keeps the deposit, except as stated below.
Full refund cases. The deposit is refunded in full if Contractor cancels, cannot complete the work within the season, or Client cancels because Contractor raised the price under Section 1.
Cancellation after work or ordering begins. If Client cancels after work has started or materials have been ordered or custom-cut, Client owes for work performed, materials ordered, and mobilization. The deposit is applied to that amount, and any remaining balance is due immediately.
Late cancellation. Cancelling with less than 72 hours' notice forfeits the deposit, and any rescheduling fee in Section 4 still applies.
Termination by Contractor. Contractor may end this Agreement immediately if Client fails to pay on time, provides unsafe or inaccessible conditions, threatens or abuses crew members, or otherwise breaches the Agreement. Client then pays for work performed and Contractor keeps the deposit.
Signed at your home. If a Contractor representative personally solicited this sale at Client's residence and Client signed there in person, Client may cancel without penalty by written notice delivered or mailed before midnight of the third business day after signing, and any deposit will be refunded. This does not apply to estimates Client approves online, by text, by email or by phone.

6. Christmas Light Service Terms

These terms apply to holiday lighting services and sit on top of everything above.

Equipment stays ours. All lights, clips, cords, controllers, timers and hardware ("Equipment") remain Contractor's property and are provided for the season, unless the estimate says Client is buying them. Client will not remove, alter, sell, lend, or let anyone else service the Equipment. Client pays replacement cost for Equipment lost, stolen or damaged by Client or third parties, beyond normal wear.
Installation. Contractor custom-cuts the display to the property and chooses the mounting method and placement that keep the crew safe and protect the surface. We do not drill or penetrate surfaces unless agreed in writing. Renderings are illustrations, not exact depictions.
Colors and layout. Colors and layout are chosen before install. Changes after install may be billed as a service call.
Power. Client provides working outdoor outlets. Contractor is not responsible for tripped breakers, GFCI outlets, or outages not caused by the Equipment. Client should not plug additional devices into the Equipment.
Maintenance. Season-long maintenance covers repair or replacement of failed bulbs and Equipment, and re-securing the display after normal weather. It does not cover damage from Client, guests, vandalism, pets or animals, structural changes, or severe storms. Those repairs may be billed. Report problems by text or call, and Contractor will make reasonable efforts to respond within 2 to 3 business days, subject to weather and schedule. This is not a guaranteed response time.
Takedown and storage. Contractor removes and stores the Equipment after the season, typically starting in early to mid January on a schedule we set. Client must leave the Equipment in place until then. Early removal must be requested in writing and may cost extra.
Access for takedown. Client will give access within 7 days of our notice. If Contractor cannot remove the Equipment, a $75 return-trip fee applies. If the Equipment is not made available within 30 days of notice, Client pays its replacement cost.
Customer-supplied lights. Contractor installs customer-supplied lights only if the estimate says so. Contractor may refuse any item it considers unsafe, and does not warrant, maintain, or replace customer-supplied items unless the estimate says otherwise.
Unpaid balance. If the balance is unpaid after the due date and a written reminder, Contractor may turn off, disconnect or remove the Equipment until Client pays.

7. Property Conditions, Damage and Liability

Pre-existing and hidden conditions. Contractor is not responsible for pre-existing damage or hidden defects, including aging or brittle shingles, loose or rotted fascia, soffit, gutters, siding or trim, failing window seals, paint loss, cracked surfaces, mildew regrowth, or water intrusion. Contractor may photograph the property before and after work.
Underground and hidden items. Contractor is not responsible for damage to underground or hidden utilities (irrigation lines, pet fences, wires, landscape lighting) unless Client clearly marked or disclosed them before service.
Normal marks. Clips, hooks and adhesive hardware can leave light marks, residue or minor wear on some surfaces. That is normal wear, not damage.
Heights and roofs. Contractor decides whether work at height is safe and may skip or adjust any area it judges unsafe.
Results vary. Lawn care, landscaping and pressure washing results depend on weather, soil, environmental factors and prior maintenance. Contractor does not guarantee a specific result.
Our responsibility. Contractor is responsible for damage to Client's property that Contractor's negligence causes during the work, subject to the limit below. Client reports any such damage under Section 8.
Client's responsibility. Client is responsible for losses caused by inaccurate information, failure to disclose a hazard listed in Section 4, or an unsafe condition Client created or knew about.
Limit of liability. To the fullest extent the law allows, Contractor's total liability for any claim under this Agreement is limited to the amount Client paid for the service that gave rise to the claim. Contractor is not liable for indirect, incidental or consequential damages, including lost enjoyment, decorations, events, or utility costs. This limit does not apply to gross negligence, willful misconduct, or any liability Missouri law does not allow Contractor to limit.

8. Workmanship and Claims

Reporting. Client must report any workmanship problem or property damage in writing (text counts) within 7 days of the work, with photos if possible. Light outages during the season should be reported as soon as they happen.
Chance to fix. Contractor gets a reasonable chance to inspect and correct the problem before Client hires anyone else to fix it.
Remedy. Contractor will correct work that does not match the accepted estimate. If correction is not possible, Client's remedy is a refund of the affected portion of the price.

9. Photo and Video Release

Client allows Contractor to photograph and video the job site and finished work for documentation, training and marketing, including images of the home's exterior. Contractor will not publish Client's name, street address or other personal information without written consent. Client may opt out of marketing use at any time by written notice.

10. General Terms

Electronic acceptance. Client's electronic approval, payment, texts and emails count as a signature and as written notice. Client agrees to receive service-related texts and emails from Contractor and may reply STOP to opt out of non-service messages.
Authority. The person accepting confirms they are the property owner or authorized to agree for the owner.
Subcontractors. Contractor may use employees or subcontractors to perform the work.
Events beyond our control. Neither party is liable for delay or failure caused by events beyond its reasonable control, such as severe weather, utility outages, supply shortages, or emergencies.
Entire agreement. This Agreement and the accepted estimate are the whole agreement. Changes must be in writing, and a change order under Section 1 counts.
Severability. If a court finds part of this Agreement unenforceable, the rest stays in effect and the unenforceable part is limited to what the law allows.
No waiver. Not enforcing a term once does not waive it later.
Attorney fees. In any dispute over this Agreement, the prevailing party may recover reasonable attorney fees and costs, to the extent the law permits.
Governing law. Missouri law governs this Agreement. Any legal dispute will be heard in a court of competent jurisdiction in Boone County, Missouri.